Return & Refund Policy

Return Policy:

  1. Returns and Refunds: a. We accept returns within 14 days from the date of purchase. b. The item must be in its original condition, unused, and in the original packaging. c. To initiate a return, please contact our customer support team at 0758 596331. d. We reserve the right to refuse returns that do not meet the above criteria.

  2. Return Process: a. Once your return request is approved, we will provide you with a return shipping address. b. You are responsible for the return shipping costs, unless the return is due to our error. c. We recommend using a trackable shipping service and keeping the shipping receipt as proof of return.

  3. Refund: a. Once we receive and inspect the returned item, we will notify you of the status of your refund. b. If approved, the refund will be processed within 7 days and issued through the original payment method. c. Shipping costs are non-refundable unless the return is due to our error.

Refund Policy:

  1. Refund Eligibility: a. We offer refunds for the following circumstances:

    • Damaged or defective items.
    • Non-delivery of the purchased product.
    • Item not as described. b. Refunds may be subject to additional conditions as specified in the relevant sections below.

  2. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support team at 0758 596331 within 14days of receiving the product. b. Provide us with the order number and a detailed description of the issue, along with any supporting documentation (photos, videos, etc.). c. We may request that the item be returned to us for inspection or provide instructions on disposal. d. Once the damaged or defective item is verified, we will offer a refund or replacement, depending on product availability and your preference.

  3. Non-Delivery: a. If you haven’t received your purchased item within the estimated delivery timeframe, please contact our customer support team at 0758 596331. b. We will investigate the issue and track the shipment to determine the status and location of the package. c. If the package is confirmed as lost or undeliverable, we will offer a refund or reshipment, depending on your preference.

  4. Item Not as Described: a. If the received item significantly differs from its description on our website, please contact our customer support team at 0758 596331 within 7 days of receiving the product. b. Provide us with the order number and a detailed explanation of how the item does not match the description. c. We may request that the item be returned to us for inspection or provide instructions on disposal. d. Once the discrepancy is verified, we will offer a refund or exchange, depending on your preference.

  5. Refund Process: a. Once your refund request is approved, we will process the refund within 14 days. b. The refund will be issued through the original payment method used for the purchase. c. Please note that the processing time for the refund may vary depending on your financial institution.

  6. Non-Refundable Items: a. Certain items may not be eligible for a refund, such as:

    • Downloadable digital products or services.
    • Gift cards or vouchers. b. These non-refundable items will be clearly indicated on the product page or during the checkout process.

Warranties Agreement:

  1. Warranty Coverage: a. We offer a 12 Months warranty on all our products against defects in materials and workmanship. b. The warranty period starts from the date of purchase.

  2. Warranty Claims: a. To file a warranty claim, please contact our customer support team at 0758 596331 and provide the following information:

    • Order number
    • Description of the defect
    • Supporting documentation (photos, videos, etc.) if applicable

  3. Warranty Process: a. Upon receiving your warranty claim, we will assess the defect and determine if it falls within the warranty coverage. b. If approved, we will repair, replace, or provide a refund for the defective item, at our discretion. c. Any shipping costs incurred for warranty claims are the responsibility of the customer, unless stated otherwise.

  4. Warranty Exclusions: a. The warranty does not cover damages caused by improper use, normal wear and tear, accidents, or unauthorized repairs or modifications. b. The warranty is void if the product has been tampered with, dismantled, or repaired by unauthorized personnel.